Terms & Conditions
OUR COMPANY
A-Parent Company: TURKBANG TURIZM TEKSTIL INS. ve GID. SAN. TIC. LTD. STI.(Company registered by the Republic of Turkey. Phone:+90 212 522 60 97. Adress: Zafer Mah. Kuzey Sok. No:21-B Bahçelievler-Istanbul/Turkey)
B-Travel Company: OBSERVER TRAVEL (Registered by Association of Turkish Travel Agencies.Reg.Num:8036 You able to check our registration by TURSAB’s website https://www.tursab.org.tr/)
C Related Website: https://www.privateistanbultransfers.com//
TERMS & CONDITIONS
1. Your credit card will be charged upon acceptance of your reservation; we pre-authorize your card for the estimated cost of your ride then becomes final after 24-48 hour from booking submission (in some cases we will ONLY take a *NON-REFUNDABLE AND NON-TRANSFERRABLE* deposit upon acceptance of the reservation and the remaining balance due will automatically be charged by our system 2 to 3 day before (Airport/Cruise/Point to Point). A receipt will be sent to you). Charges will appear on your statement as TURKBANG TURSIZM TEKSTIL INSAAT VE GIDA SAN. TIC. LTD. STI.
2. Observer Travel requires a down payment to make a reservation. Deposits/Cancellation Fee is non-refundable (For Bus Party or Coach/Shuttle 30% deposit). The customer authorizes OBSERVER TRAVEL to take a deposit on CC which comes off the balance due and agrees to let OBSERVER TRAVELs hold that account for the security of the trip.
3. IN CASE OF CANCELLATIONS, for your airport, hotel, or any given address transfer cancel less than 6 HRS BEFORE YOUR SCHEDULED PICK-UP TIME, if you do not cancel, the rest of the payment due (AFTER NON_REFUNDABLE DEPOSIT/CANCELLATION FEE) We will CHARGE a 100% cancellation fee (NO EXCEPTION).
CANCELED OR MISSED FLIGHT: If your flight was canceled and you have a new flight number, you should call us immediately to update your new flight number, otherwise we will not know that you are going on a different flight number and we will be waiting for you at the airport at your reserved time. Therefore, the reservation will be charged 100% (NO REFUND/NO CREDIT). If you missed your flight, you must call us before your flight takes off from the departure airport. If it has been shown as a flight “IN AIR” in our system and you did not call us to inform us that you are not going on that flight, the reservation will still be charged 100% (NO REFUND/NO CREDIT).
CANCELLATION ON LOCATION OR ON THE WAY: We will CHARGE a 100% cancellation fee (NO EXCEPTIONS) if, regardless of the reason, the ride is canceled when the Chauffeur is on the way or on location. In case the airline cancels the flight and notifies the customer when the driver is on his way or on location, a full charge will be charged and there will be no refund or credit, we’re not responsible for actions taken by airlines or airports.
4. PICK-UP TIME AGREEMENT: We cannot accept last-minute updates/changes on the contracted agreed to pick up time. The client must contact Observer Travel Via Telephone ONLY two hours BEFORE the contracted agreed pick-up time to make these updates/changes for them to be considered.
5. If the payment is a CASH PAYMENT Balances (after deposits) are to be paid to the driver on the run date before the beginning of the run. (Not ALL RESERVATIONS are acceptable to pay in cash – You will still need a CC on file to Pre-Authorize the payment.)
6. When the chauffeur arrives at the pick location, should the customer not be ready to leave at the prearranged time described on the run sheet, ADDITIONAL WAITING TIME PAY ($1.20 per min for Van will be charged in 30 min increments @50% of an hourly rate, example 01-30 min = 30 min rate, 31-60 min = 1 hr rate) will be applied after the first 10 minutes grace period. NOTE: (For AIRPORT ARRIVALS: Domestic Flights 45min Grace period. International Flights: 60min Grace period. On airport arrivals, reservation START TIME is from the moment that the PLANE LANDS at the airport. If contact has not been made after the allotted grace period, the wait time will begin. If the wait time plus grace period exceeds one hour total with no contact, the chauffeur will be released with a “No Show”, billable at the full fare of the reservation. We will track your flight, in an effort to help you avoid wait time fees. But we are not responsible for diversions/customs/baggage status. DIVERSION POLICY on local airport: In the event that the chauffeur was already at the airport when the flight is diverted we immediately release the original vehicle and we bill a diversion Fee of $40.00 (the rate may vary if it is an airport with a different rate or distance) and dispatch a same o another vehicle when the flight is airborne. if is eventually released by the passenger, a no-show charge will be applied. Refunds for these charges will have to be filled with the airline. Most airlines have Waivers & Favors program.
7. You are responsible for any damages to the property of OBSERVER TRAVEL while using their services. The minimum charge for damages is $150.00. Any extraordinary (beyond normal and reasonable) debris, trash, mess, etc. will result in a minimum clean-up fee of $125.00. For each drinking glass broken in Van or Bus Party, there will be a $15.00 charge. The dollar amounts set forth above are minimum amounts; the actual charge (s) in the event of damages and/or clean-up fees are to be determined at the sole discretion of OBSERVER TRAVEL. A fee of $300.00 will be charged for each carpet or seat burn as they will have to be replaced. Sick Fee, Should a Passenger get sick (throw up, etc.) in one of our vehicles, there will be a cleaning fee equal to any charges associated with the cleaning plus $250 for lost revenue.
8. Alcohol Consumption and drug use is prohibited by law.
9. The chauffeur has the right to terminate the run without a refund (if there is blatant indiscretion on the part of the client(s)).
10. Smoking is NOT permitted, we follow public places laws and smoking is not permitted in vehicles, this also allows us to keep vehicles nice and fresh. If smoking occurs there will be a $300 deodorize fee charged automatically to your credit card ( The chauffeurs would not necessarily notify the client(s) ).
11. OBSERVER TRAVEL will not be held responsible for delays or Run cancellations during winter time due to unsafe road conditions (ie. not salted, accidents, etc.). We are not responsible for lateness due to mechanical failure, accidents, inclement weather or anything that is out of our control. Although we make every effort to always be on time on every trip.
12. Extra stops are between $15, $20, and $60 depending on the vehicle and distance, (in case it does not reflect in the reservation rate) you must pay in cash or allow us to charge the credit card on file (Each stop is up to 10 min after that “Wait Time” will be applied).
13. OBSERVER TRAVEL, will not be held responsible for any lost, stolen, or damaged articles, although we do make every effort to protect your valuables please double-check the car before you leave for good.
14. Vehicles cannot be loaded beyond seating capacity.
15. The chauffeur must have free and clear access to pick up the suitcases at the customer’s door, driveway or garage.
16. The chauffeur is not allowed by law, to enter the client’s house to pick up the suitcases.
17. If you have a reservation, and do not see your vehicle or Chauffeur please call our office immediately. Neglecting to try to make contact with us may result in a “No Show” Client will be billed the full fare of the reservation for a “No Show”.
18. WITH REGARDS TO PASSENGERS WITH CHILDREN AND THEIR SAFETY: It is the responsibility of the CLIENT(s)/PASSENGER(S) to SECURELY buckle up their child/children with the seat belt for their own safety BEFORE THE CHAUFFEUR STARTS EACH TRIP and during the duration of each trip. If A child requires a Car Seat(s) (Infant, Toddler, or Booster Seat) Please let Observer Travel KNOW AT THE TIME OF RESERVATION. Once the chauffeur from OBSERVER TRAVEL – Observer Travel and Car Service arrives at the Client/Passenger’s pick-up location, whether OBSERVER TRAVEL Provides the corresponding Car Seat or The client provides it; IT IS THE RESPONSIBILITY OF THE CLIENT(S)/PASSENGER(S) to ensure that the car seat(s) (Infant, Toddler, Booster Seat) that is either provided by Observer Travel or provided by the Client(s)/Passenger(s), is CORRECTLY BUCKLED AND SECURELY IN PLACE; SECURING THE STRAPS for the safety of the child/Children BEFORE the driver starts EACH the trip and is correctly buckled and securely in place securing the straps DURING THE DURATION OF EACH TRIP. OBSERVER TRAVEL does not make itself responsible should the Client(s) / Passenger(s) Forget to buckle up their child/children with a seat belt before each trip and DURING THE DURATION OF EACH TRIP. Observer Travel does not make themselves responsible for any UNBUCKLED, UNSECURED BUCKLED/STRAPPED OR INADEQUATELY BUCKLED OR INADEQUATELY SECURED child safety Seat(s) (Infant, Toddler or Booster Seat) before the driver starts each trip and during the duration of each trip. Also, Observer Travel DOES NOT MAKE THEMSELVES RESPONSIBLE for defective, not well maintained, or inadequate (NOT AGE, HEIGHT, WEIGHT APPROPRIATE) car seat(s) (Infant, Toddler or Booster Seat) provided by the Client(s)/Passenger(s). Please make sure that the car Seat you (THE CLIENT(s)/PASSENGER(S) provide for your child/children is well maintained, age, height, and weight appropriate for your child/children’s safety (the child/children’s car seats service has an additional cost.